Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Centre de support
  1. Centre de support
  2. Service Client ContactMe

Demander une modification

Les champs obligatoires sont marqués d'un astérisque*

Donnez un intitulé court à votre demande (obligatoire)

par ex., 10/Apr/26
par ex., 09:04 AM

Expliquez en quelques mots ou phrases la nature de votre demande. Le cas échant, vous pouvez nous transmettre un document dans le champ ci après

Faites glisser et déposez des fichiers, collez des captures d'écran ou parcourez vos fichiers

Transmettez nous un document explicatif complémentaire

Optimisé par Jira Service Management
{"xsrfToken":"381580d24293b9bf8d84c4e2e472f12179535ff3_lout","branding":{"id":"4","key":"sc","name":"Service Client ContactMe","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#74a651","headerLinkHoverBGColor":"#74a651","headerBadgeColor":"#74a651"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Centre de Support Remmedia ","sharedPortalName":"Centre de support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fr-FR":{"helpCenterTitle":"Centre de Support Remmedia ","sharedPortalName":"Centre de support","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#3ec2d9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/399193fb-bb19-47c5-8096-7bff97717353/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNzk5MDUwMi1jMTk3LTQ0NDUtODRlMi05YTc0YzkyODU4NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5OTE5M2ZiLWJiMTktNDdjNS04MDk2LTdiZmY5NzcxNzM1MyI6WyJyZWFkIl19LCJleHAiOjE3NzU4MTI0OTYsIm5iZiI6MTc3NTgxMTg5Nn0.oJhe51L8HzSuK9XBCNkzRFoRuh1ke5XriS4gBt_k-SA&client=b7990502-c197-4445-84e2-9a74c9285850&height=300&mode=fit","bannerMediaApiFileId":"399193fb-bb19-47c5-8096-7bff97717353","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sc","projectId":10004,"serviceDeskId":4,"name":"Service Client ContactMe","description":"<p>Bienvenue. Vous pouvez soumettre une demande SC ContactMe à partir des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10057","name":"Demande d'information","descriptionHtml":"","callToAction":"Demande d'information","introHtml":"","icon":10320,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[7],"key":""},{"id":"10028","name":"Demander une modification","descriptionHtml":"","callToAction":"Demander une modification","introHtml":"<p>Demandez nous une modification en complétant le formulaire ci dessous.</p>","icon":10316,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[7],"key":""},{"id":"10029","name":"Remonter un incident","descriptionHtml":"<p>Pour un traitement efficace de votre incident, veillez à nous fournir le plus d'informations précises et suivre les recommandations suivantes :</p>\n<p>1. Fournir des identifiants associés au problème (Id de l'utilisateur, numéro appelé / appelant, adresses emails)<br> 2. Fournir l'URL exacte utilisée pour accéder à l'outil incriminé quand c'est applicable.<br> 3. Fournir des horodatages des problèmes constatés et des étapes.<br> 4. Fournir une cinématique ou scénario de l'occurrence du problème reproductible.<br> 5. Décrire le contexte et comportement avant et après incident.<br> 6. Indiquer si le problème a été ponctuel, persistant, en cours ou résolu.<br> 7. Indiquer si une modification de configuration prévue ou non-prévue a été réalisée.<br> 8. Fournir des captures d'écran du problème si possible.</p>","callToAction":"Remonter un incident","introHtml":"<p>Remontez un incident en complétant le formulaire ci dessous.</p>","icon":10308,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[7],"key":""},{"id":"10058","name":"Soumettre une évolution des produits","descriptionHtml":"","callToAction":"Soumettre une évolution des produits","introHtml":"","icon":10313,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[7],"key":""},{"id":"10031","name":"Demande d'achat avec approbation","descriptionHtml":"","callToAction":"Demande d'achat avec approbation","introHtml":"<p>Besoin d'un téléphone portable ou d'un changement? Faites-le-nous savoir.</p>","icon":10314,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10030","name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","introHtml":"<p>Demander un nouveau compte pour un système.</p>","icon":10306,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10027","name":"Obtenir de l'aide informatique","descriptionHtml":"","callToAction":"Obtenir de l'aide informatique","introHtml":"<p>Enregistrez une demande de service si vous avez besoin d'aide pour demander un nouveau matériel/logiciel ou un accès à un système</p>","icon":10320,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Connexion au Service"}],"orderMapping":{"4":[10027,10028,10029,10030,10031],"7":[10028,10029,10057,10058],"9":[10028]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNzk5MDUwMi1jMTk3LTQ0NDUtODRlMi05YTc0YzkyODU4NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODczNzAzMjg5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3NTgxMzA5NiwibmJmIjoxNzc1ODExODk2LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.kI8n_qYfql5aU9j8pc3-s1x5mHnug3aCzeA1oW2gDJg","targetCollection":"upload-user-collection--1873703289","endpointUrl":"https://api.media.atlassian.com","clientId":"b7990502-c197-4445-84e2-9a74c9285850","tokenDurationInMins":20}},"reqCreate":{"id":10028,"projectId":10004,"issueType":{"id":"10028","name":"Demander une modification"},"form":{"name":"Demander une modification","descriptionHtml":"","callToAction":"Demander une modification","intro":"<p>Demandez nous une modification en compl&eacute;tant le formulaire ci dessous.</p>","instructions":"","icon":10316,"iconUrl":"https://remmedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"Donnez un intitulé court à votre demande (obligatoire)","descriptionHtml":"<p>Donnez un intitulé court à votre demande (obligatoire)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10080","fieldConfigId":"10183","label":"Motif du changement","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10488","label":"Script (routage, message son, scénario etc.)","selected":false,"children":[]},{"value":"10489","label":"Configuration (agents / groupes /compétences / files d'attente / dossiers d'email etc.)","selected":false,"children":[]},{"value":"10490","label":"Intégration (déclencheurs, paramètres, comportement etc.)","selected":false,"children":[]},{"value":"10289","label":"Autre (précisez votre demande dans le champ description)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10082","fieldConfigId":"10185","label":"Date cible souhaitée","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description de la demande","description":"Expliquez en quelques mots ou phrases la nature de votre demande. Le cas échant, vous pouvez nous transmettre un document dans le champ ci après","descriptionHtml":"<p>Expliquez en quelques mots ou phrases la nature de votre demande. Le cas échant, vous pouvez nous transmettre un document dans le champ ci après</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"Transmettez nous un document explicatif complémentaire","descriptionHtml":"<p>Transmettez nous un document explicatif complémentaire</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:servicedesk-approvers-list","fieldId":"customfield_10087","fieldConfigId":"10190","label":"Approbateurs","description":"This custom field was created by Jira Service Desk.","descriptionHtml":"<p>This custom field was created by Jira Service Desk.</p>","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://remmedia.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10087&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10079","fieldConfigId":"10182","label":"Risque du changement","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10281","label":"Critique","selected":false,"children":[]},{"value":"10282","label":"Élevée","selected":false,"children":[]},{"value":"10283","label":"Taille moyenne","selected":false,"children":[]},{"value":"10284","label":"Faible","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10075","fieldConfigId":"10178","label":"Motif en attente","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10216","label":"Information supplémentaire nécessaire","selected":false,"children":[]},{"value":"10217","label":"En attente d'approbation","selected":false,"children":[]},{"value":"10218","label":"En attente du vendeur","selected":false,"children":[]},{"value":"10219","label":"Attente de la demande de modification","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorité","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10073","fieldConfigId":"10176","label":"Priorité de l'incident","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10491","label":"Bloquant","selected":false,"children":[]},{"value":"10492","label":"Majeur","selected":false,"children":[]},{"value":"10493","label":"Mineur","selected":false,"children":[]},{"value":"10494","label":"Cosmétique","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10074","fieldConfigId":"10177","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10212","label":"Extensif/Étendu","selected":false,"children":[]},{"value":"10213","label":"Important/La","selected":false,"children":[]},{"value":"10214","label":"Modéré/limité","selected":false,"children":[]},{"value":"10215","label":"Mineur/Localisé","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10028","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10028","calendarParams":{"firstDay":1,"date":"2026-04-10T11:04:56+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNzk5MDUwMi1jMTk3LTQ0NDUtODRlMi05YTc0YzkyODU4NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODczNzAzMjg5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3NTgxMzA5NiwibmJmIjoxNzc1ODExODk2LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.kI8n_qYfql5aU9j8pc3-s1x5mHnug3aCzeA1oW2gDJg","targetCollection":"upload-user-collection--1873703289","endpointUrl":"https://api.media.atlassian.com","clientId":"b7990502-c197-4445-84e2-9a74c9285850","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=remmedia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"381580d24293b9bf8d84c4e2e472f12179535ff3_lout","baseUrl":"https://remmedia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://remmedia.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b7990502-c197-4445-84e2-9a74c9285850","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f1b0a8db6d6747899a439e47ff53c57b","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://remmedia.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}